Support Nest
The owls are listening. Replies usually arrive within a few hours.
People getting help right now
You're in good company
A live look at owls in the nest today. Most questions are answered within a few hours — you're never alone with a tricky tunnel.
- Priya · London
Fixed a WireGuard handshake on Android in 40 min.
- Marco · Rome
Recovered Apple ID sign-in and restored perch.
- Ade · Lagos
Sorted a DNS leak — verified with the leak test.
Email the nest
support@owlgate.uk
Android help
Install guides & troubleshooting
Leak test
Check your connection privacy
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Support FAQ
Quick answers to the questions the nest hears most.
How quickly does OwlGate support reply?+
Most messages get a reply within a couple of hours during UK daytime, and always within one working day. High-priority reports where OwlGate won't connect at all are answered first.
Why won't my VPN connect?+
Nine times out of ten it's a stale tunnel. Disconnect, switch to a different tree house, then reconnect. If it still fails, check your device clock is set automatically and that no other VPN profile is active, then send us the diagnostics from the support form.
How do I import the OwlGate WireGuard config?+
Download the single all-locations .conf file from the download page, open the WireGuard app, choose Import tunnel from file, and pick the file. Every city appears in your tunnel list as owlgate-<city>.
How do I cancel or get a refund?+
Cancel any time from your account and you keep access until the end of the paid period. Every paid plan has a 30-day money-back guarantee — message billing support within 30 days for a full refund.
Can you help me reset my account access?+
Yes. Use the support form with the Account access category and the email address on the account. We'll verify ownership and send a reset link — we never ask for your password.
Do you keep logs of what I browse?+
No. OwlGate runs a no-logs policy: we don't record browsing history, DNS lookups or the sites you visit. Support only ever sees the diagnostics you choose to attach, such as device model and app version.